Visitor
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1 Message
Internet service restoration
Good morning I just spoke with an agent Yashun not 20 minutes ago to try and get my service restored with a payment arrangement. I made an arrangement to pay $225.00 on November 28th and Yashun, via the xfinity app chat assistant, assured me that with the arrangement made, he c[understand and would restore my internet service. But after he had me restart my modem and while it was still booting up we had ended the chat with him once again assuring me my service was good and would be on once the gateway finished booting back up but I've got nothing. My services are not restored nor are they good as Yashun said it would be. Can you please help me?
EG
Expert
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114.6K Messages
27 minutes ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityMarshante
Official Employee
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692 Messages
20 minutes ago
Hello @user_dfvdxs, thank you for taking the time to leave a post. I completely understand how frustrating this must be, especially after setting up a payment arrangement and being assured your service would be restored. I’m so sorry you’re still without internet after following all the steps you were provided.
Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. If needed, we may invite you to send us a Direct Message.
Since you have already sent a DM, we can continue there. Can you provide your full name, the name listed on the account (if different), and the service address associated with your account? I'd be more than happy to look into this for you.
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