Please create a new topic of your own here on this board detailing your issue. Thanks.
For future reference, it is better to submit your own post as it creates a ticket to get help, and posting on someone else's older thread can delay getting help.
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark an Accepted Answer!
Hi there, @user_dora3a I'm truly sorry for the inconvenience you are experiencing with the service interruption. Have your services been restored?-Richard
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
EG
Expert
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112.8K Messages
1 month ago
First. Check their site for official info on any possible local outages here;
https://www.xfinity.com/support/status
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use their Xfinity App: https://www.xfinity.com/apps
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XfinityOrlandoM
Official Employee
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2.4K Messages
1 month ago
@bodjidja
Thanks for reaching out to us, we do apologize for any inconvenience. The information that @EG
Provided our great tools to stay updated on the service interruption and when it should be resolved
in the meantime while the service interruptions being worked on you can always jump on to our awesome xfinity hotspots https://secureprofile.wifi.connected.xfinity.com/ to get connected
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EG
Expert
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112.8K Messages
1 month ago
@bodjidja
Were you able to find any outage info on that site or in the app ?
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