2 Messages
Internet Service Keeps Dropping For My Cell Phone
I have an iPhone 16 Pro Max and when I'm in the room where the gateway is, the speeds are great. I have three (3) XFI Pods throughout the house and in the past I never had any issues with WiFi coverage throughout the house. Over the past two months something has happened where once I leave the room with the gateway I lose WiFi connection. I am then unable to rejoin the network because I get the message "Unable to Join Network". I have to forget the network and login again using the password, but then the service is restricted. Apps like Instagram, Safari, and Youtube won't work. I have spent countless hours on the phone with Xfinity and have already had two (2) different techs come to the house. The last tech came yesterday and said to replace the pods, but EVERY other device in the house works and connects fine with them. I should add that I have already gone through Apple Support, erased all networks, deleted the software and started the phone as if it were new, and completely swapped out the phones to a new one. I am still having this issue. I work from home and this is driving me nuts. Anyone else have these issues? PLEASE HELP!!!!!
XfinityMartyR
Official Employee
•
2K Messages
4 months ago
*Placed in a central area of your home.
*Elevated (off of the floor) and in an upright position.
*In an open space, free of obstructions.
*Using one WiFi Name and Password for your home network.
Also, to minimize interference with your Wi-Fi signal, place your Gateway away from:
*Walls and furniture.
*Metal surfaces (including computer cases).
*Halogen/fluorescent lighting.
*Microwaves and refrigerators.
*TVs and computer monitors.
*Most cordless phones.
*Baby monitors.
*Large amounts of water (like aquariums and water heaters).
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user_ibmvg4
1 Message
4 months ago
I have the same issue. It is something with iPhone 16 max and use of pods. The iPhone won’t jump from connection point to connection point. All other phones in the house jump from pod to router and back as needed (which you can see on the xfinity WiFi app). The iPhone 16 pro won’t jump. If you leave an area you must forget the network and rejoin or go back to the spot where you had a connection. I am at the point of down grading to iPhone 15 to resolve the issue.
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