Internet Service Issues.. Packet loss and Latency

I recently started having issues after xfinity send me a text message saying they were going to do "work to enhance the network in your area". This happened on 3/18. When the "outage/maintenance" or w/e they were doing ended, my connection came back, but now I always have packet loss and Latency issues. Having phone calls/meeting while connected is impossible and playing any time of online game is also impossible.

When i try to call or chat with a REP it keeps saying there is an outage in my area and that they cannot connect me to rep. These has being happening since 3/18. When is this going to be fix ? how is it possible there is an outage going on for almost a month ? I though you guys were "enhancing the network" ? what is going on ? Can i get some help from an actual human please...

I have tried everything on my end and I'm pretty sure this is issue is from outside.

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XfinityMartyR

Official Employee

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2K Messages

24 days ago

elvis147 Thanks for reaching out! Are you still having connection concerns?

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elvis147

2 Messages

Yes, the "outage" is still going on in my area. Still getting packet loss anywhere from 5% in the morning to around 20-30% at prime time.

(edited)

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24 days ago

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XfinityMartyR

Official Employee

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2K Messages

elvis147 We can take a look at the progress being done, and check your signal levels from here. Please send us a direct message.

To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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24 days ago

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Your Home Network

elvis147

Internet Service Issues.. Packet loss and Latency

XfinityMartyR

elvis147

XfinityMartyR

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