Internet service issue disconnecting VPN

Hello, @user_0yt8lv Sorry to hear you are having issues with your VPN connection. Are you using the Xfinity VPN that comes with xFi Complete? If you’re experiencing connectivity issues you think are related to the secure VPN connection outside of the home and you have Advanced Security on the go enabled on your device, try disabling the feature from the Xfinity app. If you’re unable to access the Xfinity app, you can delete the VPN profile from your device. For directions on how to do this, see Using Advanced Security on the go.

While we don’t provide technical support for third-party VPNs, we've provided some helpful information here. If you need help setting up, using or troubleshooting your third-party VPN outside of the details provided below, please contact your third-party VPN provider.

• Comcast supports VPN access through your wireless gateway, using any security setting you choose.
  • If you're using your own WiFi router connected to your wireless gateway, make sure that bridge mode is enabled on your wireless gateway.
    • Find out more about managing your bridge mode setting on your wireless gateway.
• Your third-party VPN provider (likely your employer) may require specific security or firewall settings in order to connect successfully.
  • Contact your VPN provider for further configuration details.
  • Find out more about making changes to your firewall settings for wireless gateways, or see more about user guides for wireless gateways.
  • The model number of your wireless gateway is printed on the bottom of your wireless gateway.

The concern is not "accessibility / disability" help related. Topic moved here to the proper help section for assistance.