Hello, I am on a 400/5 plan, but recently throughout the day my speed would drop as low as 20/0.2. I have not change my router or router, and they were working fine for years. I noticed the upload speed would drop more frequently than the download speed, if that helps. What if it's not the lines going to my modem, but the lines from the street to my house?
I have posted my modem log below if anyone can help.
<tabindex=-1>Downstream Bonded Channels</tabindex=-1> |
Channel |
Lock Status |
Modulation |
Channel ID |
Frequency |
Power |
SNR / MER |
Unerrored Codewords |
Correctable Codewords |
Uncorrectable Codewords |
1 |
Locked |
QAM256 |
44 |
651000000 Hz |
7.4 dBmV |
41.3 dB |
361144885 |
0 |
0 |
2 |
Locked |
QAM256 |
17 |
483000000 Hz |
9.2 dBmV |
41.9 dB |
359990905 |
0 |
0 |
3 |
Locked |
QAM256 |
18 |
489000000 Hz |
9.1 dBmV |
41.4 dB |
359994289 |
0 |
0 |
4 |
Locked |
QAM256 |
19 |
495000000 Hz |
8.9 dBmV |
41.7 dB |
359998487 |
0 |
0 |
5 |
Locked |
QAM256 |
20 |
507000000 Hz |
8.9 dBmV |
41.7 dB |
360001383 |
0 |
0 |
6 |
Locked |
QAM256 |
21 |
513000000 Hz |
8.8 dBmV |
41.9 dB |
360005921 |
0 |
0 |
7 |
Locked |
QAM256 |
22 |
519000000 Hz |
8.6 dBmV |
41.7 dB |
360009101 |
0 |
0 |
8 |
Locked |
QAM256 |
23 |
525000000 Hz |
8.5 dBmV |
41.7 dB |
360013723 |
0 |
0 |
9 |
Locked |
QAM256 |
24 |
531000000 Hz |
8.5 dBmV |
41.6 dB |
360016837 |
0 |
0 |
10 |
Locked |
QAM256 |
25 |
537000000 Hz |
8.4 dBmV |
41.8 dB |
360015161 |
0 |
0 |
11 |
Locked |
QAM256 |
26 |
543000000 Hz |
8.3 dBmV |
41.8 dB |
359996433 |
0 |
0 |
12 |
Locked |
QAM256 |
27 |
549000000 Hz |
8.1 dBmV |
41.6 dB |
360028254 |
0 |
0 |
13 |
Locked |
QAM256 |
28 |
555000000 Hz |
8.1 dBmV |
41.7 dB |
360032588 |
0 |
0 |
14 |
Locked |
QAM256 |
29 |
561000000 Hz |
8.0 dBmV |
41.7 dB |
360035688 |
0 |
0 |
15 |
Locked |
QAM256 |
30 |
567000000 Hz |
7.8 dBmV |
41.8 dB |
360039740 |
0 |
0 |
16 |
Locked |
QAM256 |
31 |
573000000 Hz |
7.7 dBmV |
41.8 dB |
360043307 |
0 |
0 |
17 |
Locked |
QAM256 |
32 |
579000000 Hz |
7.6 dBmV |
41.8 dB |
360047281 |
0 |
0 |
18 |
Locked |
QAM256 |
33 |
585000000 Hz |
7.5 dBmV |
41.5 dB |
360050743 |
0 |
0 |
19 |
Locked |
QAM256 |
34 |
591000000 Hz |
7.3 dBmV |
41.5 dB |
360054509 |
1 |
0 |
20 |
Locked |
QAM256 |
35 |
597000000 Hz |
7.3 dBmV |
41.5 dB |
360057792 |
0 |
0 |
21 |
Locked |
QAM256 |
36 |
603000000 Hz |
7.4 dBmV |
41.4 dB |
360062068 |
0 |
0 |
22 |
Locked |
QAM256 |
37 |
609000000 Hz |
7.2 dBmV |
41.5 dB |
360065801 |
0 |
0 |
23 |
Locked |
QAM256 |
38 |
615000000 Hz |
7.2 dBmV |
41.5 dB |
360069476 |
0 |
0 |
24 |
Locked |
QAM256 |
39 |
621000000 Hz |
7.4 dBmV |
41.4 dB |
360073255 |
0 |
0 |
25 |
Locked |
QAM256 |
40 |
627000000 Hz |
7.5 dBmV |
41.6 dB |
360076369 |
0 |
0 |
26 |
Locked |
QAM256 |
41 |
633000000 Hz |
7.5 dBmV |
41.3 dB |
360080896 |
0 |
0 |
27 |
Locked |
QAM256 |
42 |
639000000 Hz |
7.3 dBmV |
41.4 dB |
360084118 |
0 |
0 |
28 |
Locked |
QAM256 |
43 |
645000000 Hz |
7.4 dBmV |
41.4 dB |
360088241 |
0 |
0 |
29 |
Locked |
QAM256 |
45 |
657000000 Hz |
7.4 dBmV |
41.4 dB |
360091781 |
0 |
0 |
30 |
Locked |
QAM256 |
46 |
663000000 Hz |
7.4 dBmV |
41.3 dB |
360088862 |
0 |
0 |
31 |
Locked |
QAM256 |
47 |
669000000 Hz |
7.3 dBmV |
41.3 dB |
360087535 |
0 |
0 |
32 |
Not Locked |
Unknown |
0 |
0 Hz |
0.0 dBmV |
0.0 dB |
0 |
0 |
0 |
|
|
<tabindex=-1>Upstream Bonded Channels</tabindex=-1> |
Channel |
Lock Status |
Modulation |
Channel ID |
Frequency |
Power |
1 |
Locked |
ATDMA |
1 |
16400000 Hz |
44.8 dBmV |
2 |
Locked |
ATDMA |
2 |
22800000 Hz |
44.8 dBmV |
3 |
Locked |
ATDMA |
3 |
29200000 Hz |
45.0 dBmV |
4 |
Locked |
ATDMA |
4 |
35600000 Hz |
44.8 dBmV |
5 |
Not Locked |
Unknown |
0 |
0 Hz |
0.0 dBmV |
6 |
Not Locked |
Unknown |
0 |
0 Hz |
0.0 dBmV |
7 |
Not Locked |
Unknown |
0 |
0 Hz |
0.0 dBmV |
8 |
Not Locked |
Unknown |
0 |
0 Hz |
0.0 dBmV |
|
|
<tabindex=-1>Downstream OFDM Channels</tabindex=-1> |
Channel |
Lock Status |
Modulation / Profile ID |
Channel ID |
Frequency |
Power |
SNR / MER |
Active Subcarrier Number Range |
Unerrored Codewords |
Correctable Codewords |
Uncorrectable Codewords |
1 |
Locked |
0, 1, 2, 3 |
48 |
850000000 Hz |
9.8 dBmV |
39.3 dB |
1108 ~ 2987 |
350962804 |
308057290 |
0 |
2 |
Not Locked |
0 |
0 |
0 Hz |
6.5 dBmV |
0.0 dB |
0 ~ 4095 |
0 |
0 |
0 |
|
|
<tabindex=-1>Upstream OFDMA Channels</tabindex=-1> |
Channel |
Lock Status |
Modulation / Profile ID |
Channel ID |
Frequency |
Power |
1 |
Not Locked |
Unknown |
0 |
0 Hz |
0 dBmV |
2 |
Not Locked |
Unknown |
0 |
0 Hz |
0 dBmV |
|
flatlander3
Problem Solver
•
1.5K Messages
2 years ago
Is that a direct connection to your modem, or are the any splitters involved? You're running high on signal power. I don't know if your error counters are actually working or enabled in your firmware or not. You've got something acting like a notch filter, so that suggests a component of some kind hanging off your coax that isn't helping you out.
A lot of splitters are also signal attenuators that reduce power by 4-6 dBmV typically. You could bypass the splitter, but then you'll see the signal power go even higher, but try bypassing it for a test if there is one and take a look at the signal table again. See if that frequency dependent power increase on high and low frequency goes away (your ODFM channel is the highest there at 850Mhz, and high at low end at 483Mhz). They should all be pretty close at all frequencies.
In an ideal case, you'd see 0 dBmV for signal power. That would be dead center in a range of -7dBmV to +7dBmV (negative values are OK). Signal will also vary during the day by a couple of dBmV sometimes, so headroom to allow for that is desirable.
It might be the problem or not, but it's always good to start out by trying to get the signals more in spec first before trying anything else. Cheaper than a service call for a test -- would be removing the splitter and buying a attenuator, or just trying an attenuator if this is a direct connection. If you search on amazon, they are about $10-15 if you search for "PPC FPA6-54 in-line Forward Path Attenuator 6dB 75 Ohams for DOCSIS....". You might be able to find one cheaper somewhere else. You can screw it right to the back of your modem.
(edited)
2
0
EG
Expert
•
110.2K Messages
2 years ago
@jliang48
Is this with a WiFi connection ? If so, as a test, does a computer / device that is hardwired directly to the router / gateway device with an ethernet cable have the same problem ?
1
0
XfinityMarcos
Official Employee
•
2.3K Messages
2 years ago
Hello @jliang48, thank you for working with our community and for being so detailed in your responses. Let's take a closer look at your signal levels and check a few remote troubleshooting steps together to see if we can get this resolved for you. In order to get started can you please send a direct message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?
0
0