Internet Service Disconnect before Payment Due Data - Account Show Inactive

My Xfinity Internet service suddenly stopped working on October 9, 2026.

I started my service on September 23, and my first bill is not due until October 18.

However, my account shows “Disconnected,” and Xfinity Assistant says my account is no longer active.

I did not request cancellation.

I also have an AutoPay payment of $37.42 scheduled for October 18, but I cannot manage it because the website shows “Restricted Section.”

Could an Xfinity representative please investigate why my service was disconnected and help restore it?

I would also like to confirm whether making a manual payment now would result in a duplicate AutoPay charge.

Thank you!