Visitor
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1 Message
Internet routing issue
I am unable to access my bank's web banking app (ChelseaGroton Bank/myvirtualbranch.com) when connected to my home WiFi network. If I shut off WiFi on my phone, it connects to the site properly using the mobile data network.
I've also noticed that I sometimes cannot connect to a friend's site in Florida. I am able to ping his IP [Edited: "Personal Information"], but attempting to connect via Telnet results in "Connection timed out." It was working yesterday, but now it seems the connection attempt disappears into an abyss somewhere between Comcast in New York and Cox in Florida.
No changes were made to my firewall (or his) that could have broken our connection.
Of course, it seems impossible to file a trouble ticket on Comcast's support center for such things; the website wants to refer you to the Xfinity Assistant for anything other than billing issues or cable wires causing a safety hazard.
[Edited: "Personal Information"]
XfinityEricB
Official Employee
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2.1K Messages
2 days ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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EG
Expert
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109.7K Messages
2 days ago
@user_ajl41 @XfinityEricB
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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