Frequent Visitor
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9 Messages
Internet repeatedly going in and out
For the past five days, the internet has been dropping erratically several times during the day. I've reset the gateway, unplugged and checked all the wires, blew the dust out of wherever I could, reset the modem again and checked the wires again... Resetting the modem eventually lets the internet come back online and then we can get wireless, and then sometimes it just comes back on its own after 15 or so minutes or so, again, it's erratic. I don't see any reports of outages in the area. What on Earth could be going on? I work from home and remoting into my office, and this cuts me off completely.
EG
Expert
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110K Messages
10 months ago
What do the modem's signal stats look like ? Try getting them here; http://192.168.100.1 or here http://10.0.0.1
Please copy all of the text in its entirety of the *Downstream Power Levels*, the *SNR's* (Signal to Noise Ratios), and the *Upstream Power Level* numbers and paste them into your next post.
What is the exact make and model number of the modem / gateway device ?
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EG
Expert
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110K Messages
10 months ago
Hmmm. That second address should work. Have you tried manually typing it into the browser's address bar ? Is this with a WiFi connection ? If so, you may have to connect the computer directly to the with an ethernet cable and try again. If none of that works, you may want to try hard resetting it to factory defaults by pressing and holding in the recessed reset button on the rear (or use the WPS button if it doesn't have a reset button hole) for 30 seconds. This can sometimes clear up some odd behavior problems. The user name and the password will now become the defaults of admin and password. And you will lose any customized settings, and they will need to be re-configured from scratch.
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EG
Expert
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110K Messages
10 months ago
You're quite welcome ! Hope things hold up for you ! Good luck !
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