Internet randomly drops everyday.
My home internet goes down several times every day. It has escalated to the point of unusability. Internet access is absolutely necessary in my house especially during COVID. I have tried everything to fix the issue. The latest attempt was to run a cable directly, through a window, from the outside feed cable to my Xfi. No change. Before that Comcast ran a new cable from the outside pole to my house. No change. Before that I acquired a new Xfi modem from the Xfinity store. No Change. Before that removed all external routers. No change. Before that removed all splitters in the house. No change. Paid the bill today for $131 for internet only which I cannot use. Anytime I get a Comcast person on the phone all they can do is send a restart to the modem and when I beg to escalate the problem they say that the restart will fix everthing. This has been ongoing for at tleast two years. I am out of ideas. Help!!!