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1 Message

Sunday, November 30th, 2025 3:07 PM

Internet Problems over a month

I have been having internet problems for well over a month. Multiple laptops and pcs every morning show a “no internet, secured” message. Phones and iPads were working fine at first but now iPads are also struggling. I have gotten TWO new modems, talk to support about a dozen times, and have had 2 techs come out. I need to reset the modem multiple times almost every morning until everything works. Support sees everything is fine even though it is not. So idk how to get this actually fixed 

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Official Employee

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2.1K Messages

13 hours ago

 

user_w7mn8w Hello there, and thank you for taking the time to reach out to our Xfinity Forums Team! Having to reset every morning would definitely be frustrating. You mentioned you gotten two new modems, to clarify, are you using our modem, or your own? Also, are you using any type of Mesh device or separate router?  

 

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