Internet problem

Question

No internet signal , have new modem still the modem light is red and ,we restart 10 till but still not working

NoNoBadPuppy · Answer

Do you mean an xfinity gateway?  If it is a new one, have you gone through the activation process for the new device?

XfinityVictor · Answer

user_rdejs7 Hello, I am really sorry you are experiencing service issues. I understand how frustrating it is, and I am happy to help you troubleshoot your service. First I will ask a few questions to better understand the root of the problem. We value you as a loyal customer and would like to resolve this issue, so you can enjoy our great service. To avoid repeating any steps you may have already taken, can you please describe what you have done to resolve your service issue?

Your Home Network

user_rdejs7

Internet problem

NoNoBadPuppy

XfinityVictor

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