Visitor
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2 Messages
Internet problem not resolved
I’ve been experiencing slow or dropped Internet intermittently for about a month, during which time I tried restart the modem and conduct diagnostics following Xfinity’s online instructions, but none worked.
To facilitate diagnostics, I decided to rent Xfinity’s modem instead and installed it today. However, I still barely have Internet.
Xfinity’s online tool indicated that I have a pending appointment without a date or time. I have been contacting Xfinity for the past hour through online chat trying to have a date and time set for my appointment, but the customer service representatives kept asking me additional questions and passing me around (3 representatives within the hour) without actually setting up an appointment. At this point, I am fed up and filed a FCC complaint. I just want Xfinity to come out and fix the Internet issue.
XfinityDena
Official Employee
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3.3K Messages
2 days ago
@emmiq2011
I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. I can tell you have not had the best experience and I assure you I am here to do everything I can to turn this around. I want to be sure we can get everything figured out for you with your service. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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EG
Expert
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110.8K Messages
2 days ago
Concern moved here to the Customer Service help section.
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