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11/12/2026 1:11 PM

Internet pricing

I've been an Xfinity customer for over 20 years. I recently discontinued cable TV and home phone and retained only 300 Mbps internet service.

I'm being charged $80/month, while new customers are being offered substantially lower pricing with a five-year price guarantee.

I've been told I must close my existing account and open a new one to receive that offer.

I'd like someone from Xfinity's Customer Solutions or Loyalty team to review my account and help me obtain competitive pricing without having to establish a new account.

Can an official Xfinity representative please assist?

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