Visitor

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1 Message

Thursday, January 8th, 2026 2:07 AM

Internet pricing issue

In same service location address price for Internet plan shows 50 dollar for month and I am existing customer for around 3 years and I am getting charged 85 dollar per month , this seems unfair

Oldest First
Selected Oldest First

Expert

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115.3K Messages

9 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee

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2.2K Messages

9 hours ago

 

user_o3534q Good afternoon! We appreciate you taking the time to reach out to our Xfinity Forums Team regarding your pricing. It sounds like your promotion may have expired. I'd be happy to take a closer look, and see if we have some more budget friendly options for you. To begin, can you please send a Direct Message with your name and service address? 
 
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window 
Press Enter to send it

 

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