Internet poor latency and disconnects

For months I have been having multiple internet disconnects and periods of unacceptable latency per day. I have used the CMD line tracert program to locate the problem.  It always shows my in-house connection to be excellent. The problem hop shows to be one of the "1601milehigh.co.ibone.comcast.net" or "910fifteenth.co.ibone.comcast.net" connections, or the next hop. Ex: [ 96.110.43.241 ] and [ 96.110.33.118 ]   The problem comes and goes, but when it is present, I loose internet access or the access become unusable.  I need this problem to be solved.

[Image Removed: "Personal Information"]