Skip to main content
user_otfn5i
1st Topic
1st Like

Visitor

 • 

2 Messages

Saturday, August 30th, 2025

Internet periodically drops leading to reboot needed

Once or twice a week my internet will be dropped; the wifi network is still visible but says no internet connection

Restarting the gateway/router fixes the issue but this causes a 20 minute annoyance
I am using the default provided gateway/modem

Question

 • 

Updated 

1 month ago

36

2

Oldest First
Selected Oldest First

Accepted Solution

XfinityMarcus

Official Employee

 • 

1.9K Messages

1 month ago

user_otfn5i Thank you for using the Xfinity Community Forums page to reach out today. I would be more happy to assist you with your internet connectivity. Have you noticed any trends such as this issue occurring at a particular timeframe?

2

0

user_otfn5i

Visitor

 • 

2 Messages

It has been fairly random, but more often happens in the afternoon between 3 and 6

Like

Reply

1 month ago

0

XfinitySean

Official Employee

 • 

189 Messages

 

user_otfn5i thanks for providing more detail about your issue! We'll take a look on our end to see what might be causing the problem. Please send us a direct message with your full name, name on the account (if different), and service address, and we'll get started!

To send a direct message, please click on the chat icon in the top-right corner • of the screen, and select "Xfinity Support" to initiate a live chat. 

• Click "Sign In" if necessary

• Click the "direct messaging" icon or https://comca.st/3J0ir1l

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

1 month ago

0

PerseusD

Visitor

 • 

3 Messages

2 months ago

I had 2 technicians coming over to my house. They even replaced my modem, my internet will be okay for 20 minutes or so, then drops, and I have no internet, it will fix itself eventually, but in my case it happens every day, every hour, non stop, and the technitians can't do anything about it because in their system my internet works, I wish I was lying but I'm getting fustrated as a college student that i cant properlly do homework due my internet not working correctly, I honestly tought i was the only one

0

forum icon

New to the Community?

Start Here