Internet Performance

I replaced both my modem and router a month ago to rule out performance issues.had a tech check our wiring and noted no issues. I am using a Hitron coda56 modem and a eero pro 7 router. Access to the modem is locked as part of provisioning. To capture performance I am running ping from home assistant and measuring latency (round trip), jitter and packet loss to google (8.8.8.8), cloud flare (1.1.1.1), and my gateway. During active periods latency and packet loss significantly increases, even to Internet outage. I have graphs of the performance and the degradation is after my gateway. 

Hello, @user_sctf0e are you still experiencing packet loss and latency? Could you please send our team a direct message with your full name and full address? To send a direct message:

1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon

2. Click the "New message" (pencil and paper) icon

3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)

4. Type your message in the text area near the bottom of the window

5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!