Visitor
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2 Messages
Internet Performance
I have continuous monitoring showing sustained upstream latency, packet loss and jitter to multiple external endpoints while LAN gateway pings remain clean. This strongly suggests CMTS or node‑level impairment. I’m requesting escalation for upstream utilization or noise investigation.
EG
Expert
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117.4K Messages
3 hours ago
What do the modem's signal status values look like ? Try getting them here; http://192.168.100.1 or here http://10.0.0.1
Please copy all of the text in its entirety of the *Downstream Power Levels*, the *SNR's* (Signal to Noise Ratios), and the *Upstream Power Level* numbers and paste them into your next post.
What is the exact make and model number of the modem / gateway device ?
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EG
Expert
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117.4K Messages
1 hour ago
A line/ signal impairment - connection quality issue anywhere between your modem and the CMTS could manifest the same symptoms. Just trying to rule that out. And yes, it could be a capacity / congestion problem. FWIW, access to the CODA56's GUI (Graphical User Interface) requires a specific firmware version (7.3.5.0.1b2 or higher), which only the ISP can push to the modem. See if this works for you;
https://ussupport.hitrontech.com/portal/en/kb/articles/how-do-i-access-the-gui-on-the-coda56
Good luck !
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