Visitor

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2 Messages

Wednesday, December 24th, 2025 5:57 PM

internet packet loss

Hi. I have recently boarded this service. I have been seeing consistently around 1-2% packet loss on my 1Gb connection since I started. I am using MTR to measure this. I have no splitters on the path inside the house.

I am coming from 5G FWA home internet and never saw much packet loss, if any, on that link even though it was 5g wireless so i am not expecting this. I have run this to various stable points on the internet (Google DNS at 8.8.8.8, Cloudflare DNS (1.1.1.1), etc) with the same results of 1-2% loss. 

Could someone check my modem to confirm the signal strengths to give me a hint if that has anything to do with this? as a starting point? i have the Xfinity device in Bridge mode so i cannot get this information myself anymore it seems

A recent example of a long running MTR from today...

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                       192.168.1.1 -    0 | 15167 | 15167 |    0 |    0 |  131 |    0 |
|                           10.112.27.131 -    1 | 14822 | 14730 |    4 |   13 |  144 |   20 |
|po-319-424-rur502.b0atlanta.ga.atlanta.comcast.net -    1 | 14821 | 14728 |    4 |   13 |  131 |    8 |
|po-2-rur501.b0atlanta.ga.atlanta.comcast.net -    1 | 14858 | 14776 |    4 |   13 |  269 |   11 |
|po-500-xar01.b0atlanta.ga.atlanta.comcast.net -    1 | 14780 | 14677 |    4 |   13 |  358 |    6 |
|be-312-ar-in02.b0atlanta.ga.atlanta.comcast.net -    1 | 14810 | 14715 |    5 |   13 |  125 |   17 |
|be-1102-ar-sp01.b0atlanta.ga.atlanta.comcast.net -    1 | 14862 | 14781 |    5 |   13 |  145 |   14 |
|be-33011-cs21.atlanta.ga.ibone.comcast.net -   44 | 5546 | 3108 |    0 |   16 |  132 |   21 |
|be-3112-pe12.56marietta.ga.ibone.comcast.net -    1 | 14673 | 14542 |    5 |   13 |  143 |    9 |
|                   No response from host -  100 | 3059 |    0 |    0 |    0 |    0 |    0 |
|                          108.162.235.87 -    1 | 14811 | 14716 |    5 |   16 |  143 |   23 |
|                         one.one.one.one -    1 | 14835 | 14746 |    5 |   13 |  142 |   11 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

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Visitor

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2 Messages

4 hours ago

PS, this is a wired connection to the Xfinity gateway, not wireless, to remove that from the equation. As you can see above, no packet loss to my local router, only once I leave my device.

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