Visitor
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1 Message
Internet Outages on the Weekend
6/19/26 - worked all day. Came home to no internet on Friday at 7PM. Received notification from Xfinity that Internet would be down for 3 hours.
I’m flabbergasted that any service work would occur on the weekend when people are trying to enjoy themselves.
It’s sad when you work all day and try to come home to relax and there isn’t internet service.
Service work should be performed off hours when people aren’t using their services, not during peak hours, especially when we all pay a premium for these services.
I think customers as a whole would be a lot happier this way and a lot more satisfied with your services.
XfinityCarolyn
Official Employee
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249 Messages
4 hours ago
@user_79q673 Thanks for reaching out to us about your internet service. I do apologize for any inconvenience this may have caused you, and I would be more than happy to assist you today. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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