Visitor
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1 Message
Internet outage
Can somebody at Xfinity be truthful for once and tell me why my internet keeps going out 10 minutes at a time all day long?!!!🤬🤬🤬
Visitor
•
1 Message
Can somebody at Xfinity be truthful for once and tell me why my internet keeps going out 10 minutes at a time all day long?!!!🤬🤬🤬
XfinityRaf
Official Employee
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1.1K Messages
11 days ago
Good afternoon @user_l7a12j. I can take a look to see if I can spot anything that would be causing you internet issues. If you could send our team a direct message with your full name and full address, we can get started.
To send a "Direct Message" ("Private") message:
• Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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