Oh, no! Sorry to hear about the trouble with your service, @user_k8c51n. You've reached the right team for assistance. Have you done any troubleshooting yet? Did you check to make sure your cables are secure and finger tight? Are the coaxial cables free of damage, kinks, or hard bends? Have you powered off and restarted the modem to see if you can get it to come back?
XfinityLinda
Official Employee
•
1.8K Messages
1 month ago
Oh, no! Sorry to hear about the trouble with your service, @user_k8c51n. You've reached the right team for assistance. Have you done any troubleshooting yet? Did you check to make sure your cables are secure and finger tight? Are the coaxial cables free of damage, kinks, or hard bends? Have you powered off and restarted the modem to see if you can get it to come back?
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