Internet outage

Good afternoon @user_tffccz, and thank you for reaching out to our dedicated Communities team here on our Forums, we appreciate it and hope you have been having a wonderful weekend. I see that you reached out because for weeks, your internet has been dropping at 1:30pm and then is in and out for about 2-hours. As someone who relies on consistent internet for work and school, I can imagine your frustrations. I'm also sorry to hear that you have tried calling customer service but have had no luck getting in touch with anyone, we appreciate the feedback and will be happy to forward it. Rest assured though that our team of live dedicated agents is here to help the best we can and provide as much insight as possible. We can take a closer look at the interruptions to see what information is available to share. 

To get started, can you please send us a Direct Message with your first and last name along with the service address on the account?

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

We look forward to working with you further.