@user_759f7b As our awesome expert @EG has shared, the Xfinity Status center or logging in at www.xfinity.com or the MyAccount app will provide the most up to date information on any known service interruption taking place in your area. It will also provide options to sign up for text alerts so you can be notified as soon as any additional resolution information is available.
Please let us know if you are still experiencing connection issues unrelated to a known service interruption and we would be glad to help!
EG
Expert
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112.8K Messages
3 years ago
First. Check here for official info on any possible local outages;
https://www.xfinity.com/support/status
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to to check it.
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CCShaina
Problem Solver
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393 Messages
3 years ago
@user_759f7b As our awesome expert @EG has shared, the Xfinity Status center or logging in at www.xfinity.com or the MyAccount app will provide the most up to date information on any known service interruption taking place in your area. It will also provide options to sign up for text alerts so you can be notified as soon as any additional resolution information is available.
Please let us know if you are still experiencing connection issues unrelated to a known service interruption and we would be glad to help!
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