Visitor
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1 Message
Internet outage the whole day
I had to take a day off on a busy day due to internet issues as I cannot work from anywhere outside as I work with multiple devices and they are blocked if I try to use them from different IP address. I am not sure when it started in the morning but when I tried to login at 9AM PDT from Sacramento, CA, 95828 on sept 10th, initially i thought it is a modem issue as my app shows similar but when I checked the outage via Xfinity url using my address then I saw an outage this is so ridiculous. No notice has provided
this is second time in this month. first time it was off for like 2-3 hours. Will Xfinity be responsible for anybody working and facing issues in this area???
XfinityChelseaB
Official Employee
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2K Messages
5 hours ago
Hello @user_s6s49r, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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