internet outage support

My internet is drops a lot and slows down. Its been very frustrating as their automatic messages aren't solving anything. I need to talk to a live person to understand. If i dont hear with in 24 hours i might have to cancel my service and move on to another one. It [Edited: "Language"] to talk to automatic message for hours and hours with a solution.
FYI - I nkow how to restart my modem I dont want such stupid solutions, i call the number after all these tries. Xfinity customer support is becoming a nonsense. [Edited: "Inflammatory"]

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user_8fk2jb

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3 Messages

11 days ago

automatic message for hours and hours with NO solution. <== correction

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XfinityNatalie

Official Employee

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254 Messages

Hi there, user_8fk2jb! I hope your weekend is going well despite this intermittent Internet issue you have encountered. I know firsthand how frustrating it can be when in the middle of experiencing a connection issue while working to finish online projects. Not to worry! We are here to help, and we would love the opportunity to rectify this issue once and for all. We appreciate the steps you have taken to troubleshoot this issue on your end.
Besides already restarting the modem, can you confirm with us if you are connected wirelessly or hardwired each time you experience this issue? Also, if you could please run a speed test at XFINITY Speed Test while connected hardwired to the modem, and provide the results here with a screenshot. Afterward, we will work together on eliminating all other possible factors that may be causing this slow connection issue.

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9 days ago

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user_uya13e

Visitor

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2 Messages

6 days ago

Internet not working

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XfinityJustinC

Official Employee

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1.5K Messages

Hello, @user_uya13e thank you for reaching out over Xfinity Forums for support. With being new to the platform, I understand if you're not familiar with the way the platform works. Since this is a public forum, it may take a while to receive a reply from an employee if you're just commenting on a post. It works best for you to create your own post on the appropriate board, the forums guidelines is great to check out to learn more: https://forums.xfinity.com/conversations/guidelines/xfinity-forum-guidelines/602da8fdc5375f08cd20b38c

For service issues you can check Xfinity Status Center: https://www.xfinity.com/support/status or Xfinity App on your mobile device to see if there are any reported issues: https://www.xfinity.com/support/articles/check-service-outage . The Xfinity App is also a great place to run some self-help troubleshooting: https://www.xfinity.com/support/articles/internet-connectivity-troubleshooting

We also have this helpful document here on Xfinity Forums that has some tips for internet troubleshooting: Internet troubleshooting: https://forums.xfinity.com/conversations/your-home-network/internet-troubleshooting-tips/602dae4ac5375f08cde52ea0

Please let me know if you're still experiencing issues, I'd be happy to investigate further.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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4 days ago

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EG

Expert

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112.8K Messages

6 days ago

@user_uya13e

Please create a new topic of your own here on this board detailing your issue. Thanks.

For future reference, it is better to submit your own post as it creates a ticket to get help, and posting on someone else's older thread can delay getting help.

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Your Home Network

user_8fk2jb

internet outage support

user_8fk2jb

XfinityNatalie

user_uya13e

XfinityJustinC

EG

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