Internet outage started, im the only apartment affected, and i didnt lose internet till days after the outage was detected.

I lost internet on July 8th, early in the morning. I went to check why and it says there has been an outage since July 5th early in the morning because of severe weather. None of the neighboring apartments are experiencing this outage, and there seems to be nothing dangerous in the area to stop a tech from coming out iv there was an issue. A little context is I was late on my bill... it was due July 4th, but fot unforseen circumstances, I couldnt pay until the 8th. So heres the biggest questions I have.

1. Why did I lose service 3 days AFTER the outage accordingly started

2. Why is my apartment the only one having issues

3. Why, even though there is seemingly nothing in the area dangerous to stop a tech from coming out if there is an issue, is one not being sent out.

and 4. Is this all because I was late on my bill.