1 Message
Internet outage for whole day
Hello, the internet has been down the whole day and the status still only shows “technicians are on the way.” The estimate time to resolve also keeps changing, then it is completely gone, just left with as soon as possible. Did you even send anyone to take care of the issue? I’m very disappointed in the inefficiency and lack of communication.
XfinityAmandaB
Official Employee
•
1.5K Messages
1 month ago
send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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