Internet Outage for Over a Week

It started on March 8th. Twice a day up until now (7 days later)  My internet goes out then I get the standard outage text telling me to be patient. I call the number to talk to a human  and the automated system recognizes my number and gives me the run around. I say "customer service" I'm asked what my issue is and I'm looped back to the automated system telling me about the outage in my area. This is absolutely ridiculous. My neighbors and I at least need to be told what is going in. To have outage that last this long is sad.