Internet outage for myself and multiple neighbors since February 23

Hello,

Myself and several of my neighbors, who are all Xfinity customers, have not been able to use Xfinity internet since February 23. The outage coincided with a storm which knocked out electric power for a large part of my community. The electric power was restored a day later on February 24, but the internet service remained not working. My modem shows only a blinking amber download speed light.

I think it's important to note: The storm damaged several telephone/power poles near my house. The power company repaired the poles,  but of course they don't touch the telecom lines. Now the telecom line (the thick insulated wire), which I presume is used by Xfinity, is hanging precariously on some trees above the road. If not for the trees, the line would droop down on the road. I can't help but feel this should be repaired by xfinity and may be the cause of my lack of internet.

Here are some things I've already tried:

• Used Xfinity assistant to run through troubleshooting my modem
• Called Xfinity support to do the modem troubleshooting
• Spoke with 2 Xfinity support representatives which resulted in:
  • They promised that a technician would contact me, but I've yet to receive contact
• Xfinity said there is no "outage" and they are able to remotely detect outages, but if this is the case then why would multiple customers in my area have no internet?
• I've checked the outage map and my xfinity online account for outages, confirmed there are no outages.

My question is, what is the best next step for me to restore internet? Should I call again and try to get service? Should I try to get my neighbors, who are also customers, to report an outage? 

Thanks