Visitor
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1 Message
Internet outage due to “scheduled maintenance”
What is Comcast’s definition of “scheduled maintenance” ? An oil change and a tire rotation?
Why why why does “scheduled maintenance” have to be done during broad daylight when many people are working?
jweaver0312
Expert
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2.1K Messages
2 years ago
Some of this is also part of necessary network upgrades.
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user_8f45a1
Visitor
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2 Messages
2 years ago
WE NEED TO KNOW! Give us a window of time! Something! We need to plan ahead for this!!!
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rchorton
Visitor
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2 Messages
2 years ago
We understand necessary upgrades. What we are asking for as customs is how do we find out what the scheduled maintenance windows are so those of us that work from home know how to plan ahead of time. I am in the 2nd day for my neighborhood to get a status message of Xfinity Legacy TV and Internet our out do to upgrades. Yesterday the Xfinity service sent me a text at 5:15pm saying the outage was fixed and asked me if it was ok. IT worked great all night. Then today it goes out at about 7:30am est and then I get another status saying more upgrades and neighborhood will be without service again. But it doesnt say for how long. WHERE IS THE SCHEDULE POSTED SO WE CAN FIND OUT WHEN THIS IS GOING TO HAPPEN ?
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rchorton
Visitor
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2 Messages
2 years ago
This below information is posted right on the xfinity site. We ARE NOT getting any advanced notifications about these scheduled maintenance windows: (the link for this information is https://www.xfinity.com/network ) Why are we not getting these advanced notices?
Be prepared and stay informed with real-time text alerts
(edited)
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CCZachary1
Problem Solver
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672 Messages
2 years ago
@Buster8663 I definitley understand your frustration with the scheduled maintenance process. Due to the upgrades being done, we have to choose a time frame that works for our technicians. They are replacing equipment and need specific resources and daylight. I have had the feedback to have this switched to overnight, that would delay the restore time even more.
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