Visitor

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1 Message

Monday, July 21st, 2025

Internet Outage Aurora, CO 80017

What is going with these outages? Everything went offline on July 20th, 2025 around 11:30 AM and still do not have internet today July 21, 2025 8:28 AM. I work from home. Am I going to get a discount in the next bill?

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Expert

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112.8K Messages

1 month ago

First. Check their site here for official info on any possible local outages;


https://www.xfinity.com/support/status 


Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.


Or you can use their Xfinity App: https://www.xfinity.com/apps 

Official Employee

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2.5K Messages

1 month ago

 

user_251ffp, Hi there! Thanks for taking the time to reach out. I can understand the inconvenience caused by those service interruptions as an internet subscriber myself. You've come to the right place. Our team of experts is happy to assist with service issues such as this over social media. Are the services still down for you currently? We have a great digital option for requesting credit for interruptions. To get started, check your eligibility for a credit here. If your account meets all requirements for eligibility, including not having reached the maximum credit limit, a credit will be applied automatically. If you run into any issues receiving your credit, please let us know.

 

Expert

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112.8K Messages

1 month ago

@user_251ffp 

Were you able to find any outage info on that site or in the app ?

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