Visitor
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2 Messages
Internet out
My WiFi connection to my PS5 is not working at all. I have troubleshooted my WiFi, I’ve restarted my router multiple times, I’ve tried boosting my PS5 connection multiple times, restarted my PS5 multiple times, and nothing is working.
XfinityQuemekia
Official Employee
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1.4K Messages
4 hours ago
Hi there @user_fz5y1e! Thank you for reaching out, so sorry to hear your PS5 is giving you trouble today. Are your other devices (like your phone or smart TV) able to connect to the Wi-Fi right now, or is the entire internet connection down? Are you seeing any error messages on your PS5 screen when you try to connect?
Here are a few troubleshooting tips below, let me know if this helps.
Internet troubleshooting
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