Internet out for the second time this week. The first time was all day

@user_b0w8q1 Thanks for reaching out. I understand how important your services are to you as they are to me as I also to work from home full time and any service issues will cause a headache not only to not be able to assist my customers but prevents my kids from getting school work done and being entertained while I am working!  Services may be out in your area due to a number of reasons, including but not limited to weather, power interruptions, maintenance, network enhancements or other outside factors. When a service loss is declared in an area, our teams are notified and will work as quickly and safely as possible to ensure everyone is back up and running. We offer convenient self-service options to check service interruptions through My Account, the Xfinity App, or the Xfinity Status Center at http://www.xfinity.com/support/status. This is where you would get the most up to date information including ETAs. This is the same information all representatives have as well. Credits are applied once the service loss in the area is cleared. Once fully resolved, there is a way to request a credit online, and we will check to see if you are eligible! Visit the link: https://www.xfinity.com/support/account-management/credits/outage/details?client_id=helpandsupport&continue=https://www.xfinity.com/support/status&linkId=149261291. 

Was denied a credit because it was deemed maintenance even though I received no prior notice of a future interruption 

@user_pxrbzp

Great question if it's maintenance or enhancement to your network the app won't give you an option to apply for a credit.  How long was your service down for?