Visitor
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5 Messages
Internet out for the second time this week. The first time was all day
My Internet is out for the second time this week earlier in the week. It was out all day. What is going on with this company? Why is there continuously outages and such poor customer service.
user_b0w8q1
Visitor
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1 Message
1 hour ago
Comcast please do better.
You keep passing outages off as “planned maintenance,” yet there’s no prior notice by text or email (which I’ve opted in to). This isn’t the first, second, or third time it’s happened.
Some of us work from home or provide overseas support, and these unannounced outages have real impacts. If there are genuine issues, that’s understandable things happen. But please stop labeling every unexpected outage as “planned maintenance.”
Own up to the real cause, communicate honestly, and make sure your help desk or live support is available during these times, not just a chatbot. You’re a multi-billion dollar company; your customers deserve transparency and timely updates.
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