Visitor
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1 Message
Internet on Playstation
Never had to many problems with the playstation, but now super low uploads and downloads speed and get kicked off, the update device was installed on pole this summer and got new internet box and offender things are worse.
XfinityGabriel
Official Employee
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3.5K Messages
2 hours ago
Thank you for taking the time to share those details. I can definitely understand how frustrating it would be to have issues while gaming, especially when things were working much better before. From what you've described, it sounds like you're experiencing slow download and upload speeds on your PlayStation, along with intermittent disconnects that seem to have started after equipment and network updates were completed in your area. I'd be happy to take a closer look into this with you. To better understand what's happening, are you noticing these slow speeds and disconnects only on the PlayStation, or are other devices in the home experiencing similar issues as well? Also, is the PlayStation connected via WiFi or an Ethernet cable? Those details will help us narrow down whether this is a device-specific issue or something affecting the overall connection.
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