New Poster
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4 Messages
Internet now much slower after "upgrade"
I pay for 300Mbps service. I've measured a little over that recently, which was great.
Then I got an email that they were "upgrading" me to 400Mbps for the same cost. I just needed to restart my modem. So I did. I now measure less than 95Mbps at 1:00 a.m. And even slower during the day. How do I get back the speed I'm supposed to have?
Accepted Solution
MX21
New Poster
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4 Messages
5 years ago
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EG
Expert
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111.6K Messages
5 years ago
What is the exact make and model number of the modem ?
Try calling 1-800-comcast and ask a rep to completely remove the modem from your account and to "re-provision" it from scratch. Also ask them to confirm that the provisioning and account data in their database is correct and complete and that the correct configuration / bootfile for your subscribed to speed tier is being pushed to the modem. Good luck !
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EG
Expert
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111.6K Messages
5 years ago
Ah. Glad you got it figured out ! Now closing your topic.
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