Visitor
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2 Messages
Internet Not Working
My Internet's been out with no solid conclusion as to how to get it back up again. I've switched out cords and unplug-replugged a few times, I even used the troubleshooting. The internet box itself is working overtime, it gets warm and something smells like it's burning when plugged in. I'm not sure what else to do now, so any assistance regarding this would be great. Thank you.
XfinityChelseaB
Official Employee
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2.5K Messages
13 hours ago
Hello @user_y7y9o4, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. I will need to pull up your account to investigate this further. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. Click "Sign In" (If necessary). Click the "Direct Messaging" Icon. Click the "Start New Conversation" (pencil and paper) icon. In the “To:” line, type "Xfinity Support". As you type, a drop-down list will appear. Select "Xfinity Support" from that list. An "Xfinity Support" graphic will replace the "To:" line. Type your message in the text area near the bottom of the window. Press Enter to send it. How to: Direct Message Within The Forum.
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