Good afternoon, and thank you for reaching out on our Community Forums regarding your internet connection issues @user_6ubtad, we appreciate it.
To get started, have you checked to see if there are any reported service interruptions affecting your area? You can do so by visiting our Xfinity Status Center.
If no interruptions are reported, could you please let us know what troubleshooting steps you've tried so far? For example, have you attempted restarting your modem or gateway, and checking cable connections?
XfinityAlyssaA
Official Employee
•
2.8K Messages
7 hours ago
Good afternoon, and thank you for reaching out on our Community Forums regarding your internet connection issues @user_6ubtad, we appreciate it.
To get started, have you checked to see if there are any reported service interruptions affecting your area? You can do so by visiting our Xfinity Status Center.
If no interruptions are reported, could you please let us know what troubleshooting steps you've tried so far? For example, have you attempted restarting your modem or gateway, and checking cable connections?
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