user_qzl5a6, Oh no! I never like it when I have internet service issues. I am sorry to learn about this experience. You've reached the right team. Over social media, we are a team of experts who specialize in resolving internet service issues. Let's get this fixed. If you were to run an internet health test like in this link here via the Xfinity app, what results does it pull for you?
EG
Expert
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112.8K Messages
26 days ago
First. Check their site for official info on any possible local outages here;
https://www.xfinity.com/support/status
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use their Xfinity App: https://www.xfinity.com/apps
(edited)
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XfinityGabriel
Official Employee
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2.5K Messages
24 days ago
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EG
Expert
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112.8K Messages
24 days ago
@user_qzl5a6
Were you able to find any outage info on that site or in the app ?
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