Internet not working

@user_h5yaf4 

First. Check here for official info on any possible local outages;

https://www.xfinity.com/support/status 

Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.

Or you can use the Xfinity App: https://www.xfinity.com/apps 

@user_h5yaf4  I'm sorry to hear you're having a connection issue. You're with the right team for a resolution! Have you had the time to troubleshoot?

If not, can you unplug your modem from the wall outlet for one minute.

If you have a separate router, amplifier or extender please reset that as well. 

Please check the connection on your modem to ensure they are all finger tight and secure.

If your modem is plugged int a surge protector please reset that as well. 

Are you seeing any messages in or Xfinity app in regards to maintenance or downtime being reported in your area?

@user_h5yaf4 

Did you get a chance to check for any possible outage info ?