1 Message
Internet not working
No outages, app says I’m receiving 118% of my plan speed, and that devices have a strong connection. In reality no Wi-Fi is working, devices themselves say “no internet connection”. Have restarted both devices and gateway. Not connected to a VPN. Please help.
EG
Expert
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106.6K Messages
3 months ago
For a test, does a computer / device that is hardwired directly to the router / gateway device with an ethernet cable have the same problem ?
With this test, we are trying to isolate this down to being either a WiFi-only problem or a problem with the general connection to the Comcast system which would of course affect both. It's a good first step in troubleshooting before proceeding any further.
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XfinityMartyR
Official Employee
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1.4K Messages
3 months ago
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EG
Expert
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106.6K Messages
3 months ago
@user_5uq4ns
Did you get a chance to try that test ?
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