Ira_Woodward's profile

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Mon, Apr 13, 2020 3:00 PM

Internet not working

Hi,

 

I just got the xfinity modem shipped today. The cable connection on the back of the modem is loose. I am not getting internet and think that it could be the physical connection is broken. What should I do?

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EG

Expert

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87.2K Messages

1 y ago


@Ira_Woodward wrote:

Hi,

 

I just got the xfinity modem shipped today. The cable connection on the back of the modem is loose. I am not getting internet and think that it could be the physical connection is broken. What should I do?


Do you mean the female coax jack that is mounted on the modem or the male coax connector that is on the coax cable ?

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