Hello user_x43g9e, thank you for reaching out here in our Xfinity Community forum. We appreciate you and your time. Can I get some more information about your issue so I can provide some assistance?
Is this a new service install / new move-in or an existing one? Is / are the light / lights on the modem lit steadily, or are they blinking (what color)? If lit steadily, did you get the device activated for service yet?
Also, have you checked for official info on any possible local outages here;
XfinityJeffB
Official Employee
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395 Messages
21 hours ago
Hello user_x43g9e, thank you for reaching out here in our Xfinity Community forum. We appreciate you and your time. Can I get some more information about your issue so I can provide some assistance?
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EG
Expert
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118.4K Messages
3 hours ago
Is this a new service install / new move-in or an existing one? Is / are the light / lights on the modem lit steadily, or are they blinking (what color)? If lit steadily, did you get the device activated for service yet?
Also, have you checked for official info on any possible local outages here;
https://www.xfinity.com/support/status
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use their Xfinity App: https://www.xfinity.com/apps
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