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Visitor
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1 Message
Monday, August 4th, 2025
Internet not working. No one to talk too? Chat assist not helpful? Annoyed
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Expert
112.9K Messages
22 days ago
First. Check their site for official info on any local outages here;
https://www.xfinity.com/support/status
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use their Xfinity App: https://www.xfinity.com/apps
Official Employee
1K Messages
21 days ago
@user_c3img2 Thanks for adding a post to the community. We can help here. What troubleshooting has been done to the connection? Have you checked to see if there are any service interruptions?
EG
Expert
•
112.9K Messages
22 days ago
First. Check their site for official info on any local outages here;
https://www.xfinity.com/support/status
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use their Xfinity App: https://www.xfinity.com/apps
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XfinityBenny
Official Employee
•
1K Messages
21 days ago
@user_c3img2 Thanks for adding a post to the community. We can help here. What troubleshooting has been done to the connection? Have you checked to see if there are any service interruptions?
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0