Internet not connecting, AI assistant wasn’t helpful

user_5z1ciw Hello and thank you for reaching out via our Xfinity Community Forums. I’m really sorry this has been such a frustrating experience, especially with the assistant not helping and running into issues with your login details. I know that’s not what you expected. I’d like to help get this sorted out with you. Can you share what you see when you try to connect, and if this is a brand new setup or service you’re trying to reconnect?