U

Sunday, March 30th, 2025 4:12 AM

Internet not connected

The Internet disconnected for 20 minutes. Why?  Please fix it. Thanks 

Expert

 • 

109.5K Messages

4 days ago

First. Check here for official info on any possible local outages;


https://www.xfinity.com/support/status 


Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.


Or you can use the Xfinity App: https://www.xfinity.com/apps 

Official Employee

 • 

2.3K Messages

2 days ago

Hello user_or41z7, any connection disconnect is noticeable, so I completely get why you reached out. Has your connection been restored? If not, I can help make sure we get this looked into and run through some troubleshooting together. 

 

Expert

 • 

109.5K Messages

2 days ago

@user_or41z7 

Were you able to find any outage info at the link or in the app ?

forum icon

New to the Community?

Start Here