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Sunday, March 30th, 2025 4:12 AM
The Internet disconnected for 20 minutes. Why? Please fix it. Thanks
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Expert
•
109.5K Messages
4 days ago
First. Check here for official info on any possible local outages;
https://www.xfinity.com/support/status
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use the Xfinity App: https://www.xfinity.com/apps
Official Employee
2.3K Messages
2 days ago
Hello user_or41z7, any connection disconnect is noticeable, so I completely get why you reached out. Has your connection been restored? If not, I can help make sure we get this looked into and run through some troubleshooting together.
@user_or41z7
Were you able to find any outage info at the link or in the app ?
EG
Expert
•
109.5K Messages
4 days ago
First. Check here for official info on any possible local outages;
https://www.xfinity.com/support/status
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use the Xfinity App: https://www.xfinity.com/apps
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0
XfinityMarcos
Official Employee
•
2.3K Messages
2 days ago
Hello user_or41z7, any connection disconnect is noticeable, so I completely get why you reached out. Has your connection been restored? If not, I can help make sure we get this looked into and run through some troubleshooting together.
0
0
EG
Expert
•
109.5K Messages
2 days ago
@user_or41z7
Were you able to find any outage info at the link or in the app ?
0
0