Need more details.... First. Is this a new service install / new move-in or an existing one ? Is / are the light / lights on the modem lit steadily, or are they blinking (what color)? If lit steadily, did you get the device activated for service yet?
@user_rzyd17 Thank you for taking the time to reach out to us here on our Xfinity Forums. @EG is correct that we would need more details to better assist you. Can you confirm if this was a new installation and what lights are lit up or flashing on the modem?
EG
Expert
•
121.3K Messages
2 days ago
Need more details.... First. Is this a new service install / new move-in or an existing one ? Is / are the light / lights on the modem lit steadily, or are they blinking (what color)? If lit steadily, did you get the device activated for service yet?
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XfinityBillie
Official Employee
•
4.4K Messages
47 minutes ago
@user_rzyd17 Thank you for taking the time to reach out to us here on our Xfinity Forums. @EG is correct that we would need more details to better assist you. Can you confirm if this was a new installation and what lights are lit up or flashing on the modem?
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