Internet not available

Hello! 

I recently moved and have had trouble getting my gateway to provide an internet connection. Xfinity app shows an active status, admin is showing all statuses as active too. Upstream/downstream look fine and I don't think it's the coax connection point.

DNS is displaying 162.150.x.xx which AFAIK means traffic is getting blocked.

I've been through hours of phone calls with technicians and have been re-provisioned/[factory]reset multiple times.

Is there anything I can do to either escalate my existing tickets or look at next?