Good afternoon @user_idz9ry, and thanks for reporting your issues with your internet and flex box. If you could send our team a direct message with your full name and full address, we can look into what is causing your service issues.
To send a "Direct Message" ("Private") message:
• Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
XfinityRaf
Official Employee
•
1K Messages
1 day ago
Good afternoon @user_idz9ry, and thanks for reporting your issues with your internet and flex box. If you could send our team a direct message with your full name and full address, we can look into what is causing your service issues.
To send a "Direct Message" ("Private") message:
• Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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